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E-mail:
info@wildlifeworld.co.uk
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Terms and Conditions WILDLIFE WORLD TRADE SUPPLIES 'The Seller' shall mean Wildlife World Ltd No order of the customer placed with the Company shall be binding on the Company unless and until it is accepted by the company in writing. The Company is not obliged to accept cancellation of accepted orders and may require payment of a cancellation charge before accepting any cancellation. The price of the goods shall be set out in the Company's order acknowledgement or invoice but the Company reserves the right at its option to charge or credit to the Buyer the amount of any error or omission in the price as so set out. The Buyer agrees that the Company shall have the right at any time before delivery of the Goods to withdraw any discount and/or raise any prices quoted, after the Companies acceptance of an order for of raw material price changes, exchange rate fluctuations or third party price changes or duty/Vat changes. |
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Delivery Dates The Company intends to use its best endeavors to comply with any date or dates for dispatch or delivery of the Goods stated in the contract. However, as many items are hand made times shall not be of essence, any date shall constitute statements of expectation and shall not be binding. Payment Normal payment terms are Pro-forma should an account not be in place. Should credit terms be required, the first invoice will be Pro-forma and on establishment of trading relationship and provision of Bank References and two trade references, a 30 day credit account may be considered. We reserve the right to charge interest for payments received after due dates at a rate of 4% per annum above HSBC Bank Base Rate prevailing at that time. The Title of all goods remains with Wildlife World Ltd until full payment is received. Any shortage or damage should be notified within three days of receipt of goods. The Company shall not be under any liability whatsoever or howsoever arising from any loss of use or loss of profit interruption of business or any other indirect, special or consequential losses of any type arising or alleged to have arisen out of any act or default of the Company in respect of its obligations. Returns and cancellations of orders If you refuse delivery from our courier you will be responsible for the return charge of these goods and their condition in transit. If you cancel the order within the 7 working day period, you must ensure that all goods returned to us are to us are packaged adequately to protect against damage. If you fail to return the goods, or you request an uplift, we will collect them. We will charge you the full cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration OR you have assembled a product which cannot then be returned in its original condition, we will charge you for the reduction in value. Orders placed in error will result in a 20% restocking fee; this means we will deduct 20% of the value of the item(s) before refunding. You will also be required to return the goods yourself, the goods need to be in a resalable condition. Once we have received them back we will check them and issue a refund/credit. Faulty Items In the unlikely event that your product is faulty you must notify our customer service department within 3 working days of receipt by e-mail to customerservice@wildlifeworld.co.uk. We will, initially, arrange for replacement parts to be sent out to you. If we feel that this is inappropriate we will arrange a collection & inspect the faulty items. If we find the goods faulty we will arrange a replacement or a full refund. Risk and Ownership Delivery of the Goods shall be made to the Buyer at the place agreed between the parties and the risk in respect of all Goods shall pass to the Buyer at the time of delivery. Your Rights Our cancellation policy does not affect your legal rights. Our Right Wildlife World reserves the right to cancel the contract between us if:
If we cancel your contract we will notify you by e-mail or letter. We will not be obliged to offer any additional compensation for any inconvenience or disappointment caused. We reserve the right to change the Conditions from time to time and your continued use of the Website (or any part thereof) following such shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately inform Wildlife World by e-mail to customerservice@wildlifeworld.co.uk or by post. |
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Members
of FCC 1989
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Members
of Climate Care
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Chain
of Custody Certificate Cert
No. SGS-COC 1654 O
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Members
of Gardenex
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Wildlife World/Banana Barn Telephone: 01666 505 333 Fax: 01666 505 320
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